Frequently Asked Questions
About Arts By Nomads
What is Arts By Nomads?
Arts By Nomads is an independent art and lifestyle brand inspired by world cultures, classic and contemporary art, literature, nature, and design. Our collection includes art prints, home décor, apparel, ornaments, stickers, stationery, digital downloads, and unique gifts created to bring creativity into everyday life.
Products
Are your products made to order?
Many of our products are made to order specifically for you after your purchase. This helps reduce waste while ensuring every item is produced with care and quality.
Can I request a different product featuring one of your designs?
Yes.
If you see a design you love but would like it on a different product, feel free to contact us. For example, if you'd like an artwork printed on a canvas instead of a poster—or if you're interested in receiving a digital version of an eligible design—we're happy to explore the possibilities.
Some adaptations may require design adjustments or may not be technically possible depending on the product. We'll always let you know what's available, any changes that may be needed, and the price before moving forward.
Do you offer custom or personalized products?
We don't currently offer fully customized or personalized products.
However, we're always happy to discuss adapting an existing Arts By Nomads design to another product whenever possible.
Are the colors exactly the same as shown on my screen?
We do our best to display products accurately. However, colors may vary slightly depending on your monitor, phone, tablet, and screen settings.
Do framed products include the frame?
Please refer to the individual product description. Every listing clearly states whether the frame is included.
Are digital downloads physical products?
No.
Digital downloads are delivered electronically after purchase. No physical product will be shipped.
Sizing
How do I choose the right size?
Every product includes detailed sizing information within its individual product listing.
We recommend reviewing the dimensions carefully before placing your order to ensure you select the size that best fits your space or needs.
Are measurements approximate?
Unless otherwise noted, measurements are approximate and may vary slightly due to the manufacturing process.
Care Instructions
How do I care for my product?
Care instructions vary depending on the product.
Please refer to the care instructions included in each product listing to ensure proper maintenance and maximize the longevity of your purchase.
Shipping
Where do you ship?
We ship to many countries worldwide. Shipping availability depends on the specific product and destination.
How long will shipping take?
Estimated delivery times are shown on each product page and during checkout.
Actual delivery times may vary depending on production times, shipping carriers, customs processing, weather, and other circumstances beyond our control.
Will I receive tracking information?
Whenever tracking is available, you'll receive a shipping confirmation email containing your tracking information.
Do you offer expedited shipping?
Expedited shipping may be available for some products and destinations. Available shipping options are displayed during checkout.
Are international buyers responsible for customs fees?
Yes.
International customers may be responsible for customs duties, VAT, taxes, or import fees required by their country.
These charges are not included in the purchase price unless stated otherwise during checkout.
Packaging
Do you offer gift wrapping?
Not at this time.
While we don't currently offer gift wrapping, every order is carefully packaged to help ensure it arrives safely and in excellent condition.
Protecting your purchase during transit is one of our top priorities.
How are fragile items packaged?
Fragile products are packaged using protective materials appropriate for the product type to minimize the risk of damage during shipping.
Returns & Refunds
Can I return my order?
Eligible physical products may be returned according to our Refund Policy.
Please visit our Refund Policy page for complete details and eligibility requirements.
Can I return digital downloads?
No.
Because digital products are delivered immediately after purchase, all digital download sales are final.
If you experience any issues accessing your files, please contact us and we'll be happy to help.
Can I exchange an item?
Eligible physical products may qualify for exchanges as outlined in our Refund Policy.
Who pays for return shipping?
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Order Changes
Can I cancel my order?
Because many of our products begin production shortly after purchase, we do not accept order cancellations.
If you've entered an incorrect shipping address or notice another issue, please contact us immediately. While we can't guarantee changes once production has begun, we'll always do our best to help whenever possible.
Can I change my shipping address?
If your order hasn't entered production yet, we may be able to update your shipping address.
Please contact us as soon as possible after placing your order.
Quality
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
We'll review your request promptly and work with you to resolve the issue.
Sustainability
Why are many products made to order?
Producing many items only after they're ordered helps reduce unnecessary inventory and waste while allowing us to offer a wider variety of unique designs.
Contact
How can I contact Arts By Nomads?
You can reach us anytime through our Contact page or by email.
We typically respond within 1–2 business days and are always happy to answer questions before or after your purchase.