Returns & Refunds

At Arts By Nomads, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns for eligible physical products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and returned in its original condition.
• Whenever possible, items should be returned in their original packaging.
• Buyers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
• If an item is returned in a condition different from how it was received, a partial refund may be issued to reflect any loss in value.

Once your return has been received and inspected, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method.

Exchanges

We gladly accept exchanges within 30 days of delivery, subject to product availability.

Customers are responsible for return shipping costs unless the exchange is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Digital downloads
• Personalized or custom-made products (unless they arrive damaged or defective)
• Gift cards (if offered)

If you experience any issues with one of these items, please contact us. We'll do our best to find a fair solution.

Order Cancellation Policy

Order Cancellations

Because most of our products are made to order and production begins shortly after an order is placed, we do not accept order cancellations.

If you notice an error in your shipping address or order details, please contact us immediately after placing your order. While we cannot guarantee that changes can be made once production has started, we'll always do our best to assist you whenever possible.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery, and we'll resolve the issue as quickly as possible.

Digital Download Policy

Digital products become available for download immediately after payment has been successfully processed.

Because digital products cannot be returned after delivery, all digital download sales are final.

If you experience any problems accessing your files or believe you've received an incorrect file, please contact us and we'll be happy to help.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging (if applicable)

We'll review your request promptly and arrange a replacement, exchange, or refund where appropriate.

Contact Us

If you have any questions about your order or these policies, please contact us through our Contact page or by email. We typically respond within 1–2 business days.

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